SOLUTIONReview the SP Performance table and Exception Register. Consider issuing a corrective action notice to SP 1480.
Total Volume
Total VolumeTotal packages inducted into the DSP network this period.Source: FasTrack · Sheet "Induction"
27,062
packages inducted
Delivery Stops
Delivery StopsPhysical delivery attempts by DSP drivers. One stop may serve multiple packages.Source: FasTrack · Sheet "Stops"
25,203
physical attempts
LOS Rate
LOS RateLevel of Service — % packages delivered within the contracted window.Target: ≥ 98.0% · Penalty threshold: <97%
98.5%
level of service
Level of ServicePASS = LOS above 98% threshold. Below 98% triggers a performance notice from OnTrac.Threshold per RSP/OnTrac SLA
PASS
Customer OTP
Customer OTPOn-Time Performance from the customer's perspective, all attempts included.Target: ≥ 90.0% · WATCH zone: 85–90%
88.3%
on-time delivery
On-Time DeliveryWATCH = OTP between 85–90%. Sustained below 85% triggers financial penalties.Penalty threshold: <85% two consecutive periods
WATCH
Billable Volume
Billable VolumePackages eligible for SP billing after removing excused exceptions.Excludes: Bad Weather · Before Cutoff
27,017
after exceptions
Lost (SP)
Lost (SP)Packages confirmed lost while in SP custody. Each triggers an insurance claim.Action: File claim via OnTrac portal
16
SP-custody lossesCLAIM
Bad Weather
Bad WeatherForce-majeure holds — packages undelivered due to weather events. Not billable to SP.Excused per OnTrac SLA § 4.2
284
force-majeure holdsEXCUSED
Incomplete D1+D2
Incomplete D1+D2Packages failing both first (D1) and second (D2) delivery attempt.High count = SP performance issue · Review required
742
failed / escalatedREVIEW
SP Performance Table
16 Sub DSP-partners · Click headers to sort
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RSP TOTAL · 16 SPs
27,062
98.5%
88.3%
381
361
16
84
Showing 16 of 16 SPs
⚠ Active Alert — SP 1480 / Territory 9
Detected Feb 2–Mar 2 2026 · ZIP 15280–99 · Priority: Critical
⚠
Action Required — SP 1480
SP 1480 (ZIP 15280–99) accounts for 78% of all D1 failures this period and shows a Customer OTP of 0.3% — critically below the 90% threshold. This combination triggers an automatic performance alert under OnTrac SLA § 7.1.
0.3%
Customer OTP
303
Incomplete D1
300
Incomplete D2
84
SP Lates
Root Cause
▸SP 1480 missed 303 out of ~3,966 D1 delivery attempts in territory ZIP 15280–99.
▸84 SP Lates recorded — driver punctuality is likely the primary factor.
▸LOS for this SP is 71.2% — well below the 98% SLA threshold.
Recommended Actions
1.Issue a Corrective Action Notice (CAN) to SP 1480 citing SLA § 7.1.
2.Review D1/D2 exception records for this territory in the Exception Register.
3.Consider temporary volume redistribution to neighboring SPs if not resolved within 5 business days.
📋 SLA Reference
OnTrac RSP SLA § 7.1 — Performance Trigger: Any SP recording Customer OTP below 5% for a full 28-day period triggers mandatory review. RSP must document and submit a corrective action plan within 10 business days.
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Exception Register
All 1,652 package-level exception records · Pittsburgh · Feb 2–Mar 2 2026
349
OD Not Delivered
382
Incomplete D1
362
Incomplete D2
46
Lost (SP + Delivery)
284
Bad Weather
84
SP Lates
63
Before Cutoff
13
Signature Missing
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Full exception register available in Sprint 4
Searchable by tracking ID, SP, territory, ZIP, exception type · Export to CSV/XLS